FAQ

Frequently Asked Questions (FAQs)

1. What items are eligible for a return or exchange?

   • Items must be unused, unworn, unwashed, and in their original packaging with all tags attached. Exclusions apply for final sale, personalized, or custom-made products.

2. How do I initiate a return or exchange?

   • Please email us within 7 days of delivery at info@mimietlion.com.au to start the process.

3. What is the process for returning a faulty item?

   • Contact us immediately if you receive a faulty product for a replacement or refund, and we will cover the shipping costs.

4. How long do I have to return an item?

   • Returns or exchanges must be initiated within 7 days from the date of delivery.

5. Can I return an item if I change my mind?

   • Yes, change of mind returns can be made within 7 days for an exchange or store credit only. Shipping costs are the responsibility of the customer.

6. Who covers the shipping costs for returns?

   • We cover shipping for faulty items. For change of mind or exchanges, the customer is responsible for shipping costs.

7. When will I receive my refund?

   • Refunds are processed within 14 days of receiving the returned item and will be issued to the original payment method.

8. Do you offer international shipping, and what are the charges?

   • Yes, we offer international shipping. Rates vary by destination, and customs or import duties are the responsibility of the customer.

9. How can I track my order?

   • A tracking number will be provided via email once your order has been shipped.

10. What should I do if my order hasn't arrived within the expected time frame?

    • Please contact us at info@mimietlion.com.au if your order does not arrive within the expected timeframe, and we will assist you.

For any further inquiries, please contact us at info@mimietlion.com.au